Destination benchmarking
- 1 April 2002
- journal article
- Published by Elsevier in Annals of Tourism Research
- Vol. 29 (2) , 497-519
- https://doi.org/10.1016/s0160-7383(01)00072-x
Abstract
No abstract availableKeywords
This publication has 15 references indexed in Scilit:
- Measuring tourist destination competitiveness: conceptual considerations and empirical findingsInternational Journal of Hospitality Management, 1999
- Benchmarking measures of customer satisfaction, quality and performance for new financial service productsJournal of Services Marketing, 1996
- Building a Programn for World-Class ServiceCornell Hospitality Quarterly, 1996
- Evaluating a hotel GM's performanceCornell Hospitality Quarterly, 1995
- Measuring tourists' destination perceptionsAnnals of Tourism Research, 1994
- Spatial dynamics of resortsAnnals of Tourism Research, 1992
- The art of benchmarking: using customer feedback to establish a performance gapTotal Quality Management, 1992
- A General Model Of Traveler Destination ChoiceJournal of Travel Research, 1989
- Finland's competitive position as a destinationAnnals of Tourism Research, 1986
- A Service‐Orientated Approach to Marketing of ServicesEuropean Journal of Marketing, 1978