Quality Management in the Hospitality Industry: Part 1. Definition and Specification
- 1 March 1992
- journal article
- Published by Emerald Publishing in International Journal of Contemporary Hospitality Management
- Vol. 4 (3)
- https://doi.org/10.1108/09596119210014219
Abstract
First of three review articles seeking to organize and summarize work on the definition and specification of quality in the hospitality industry – this one covers early work on quality definition and specification.Keywords
This publication has 17 references indexed in Scilit:
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