Coming to Terms with Quality: UNISON and the Restructuring of Local Government
- 1 July 1996
- journal article
- research article
- Published by SAGE Publications in Capital & Class
- Vol. 20 (2) , 103-134
- https://doi.org/10.1177/030981689605900108
Abstract
The authors argument is that current quality initiatives are managerially driven and coincide with the development of so-called ‘new right’ politics in the public sector. They criticize those those who argue that quality is simply imposed on a quiescent workforce and suggest instead that the process is mediated through workers and their representatives. They use case study evidence from a local authority to analyse trade union responses and locate this within a discussion of the ‘union renewal’ thesis.Keywords
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