After sales service quality: Views between industrial customers and service managers
- 1 August 1989
- journal article
- Published by Elsevier in Industrial Marketing Management
- Vol. 18 (3) , 199-208
- https://doi.org/10.1016/0019-8501(89)90036-9
Abstract
No abstract availableKeywords
This publication has 6 references indexed in Scilit:
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- Breaking Free from Product MarketingJournal of Marketing, 1977
- Social indicators of perceived life qualitySocial Indicators Research, 1974