Cognitive, demographic, and situational determinants of service customer preference for personnel-in-contact over self-service technology
- 26 April 2007
- journal article
- Published by Elsevier in International Journal of Research in Marketing
- Vol. 24 (2) , 163-173
- https://doi.org/10.1016/j.ijresmar.2006.11.004
Abstract
No abstract availableKeywords
This publication has 47 references indexed in Scilit:
- Aging Gracefully: Compensatory Brain Activity in High-Performing Older AdultsNeuroImage, 2002
- Technology and the Customer Interface: What Consumers Want in the Physical and Virtual StoreJournal of the Academy of Marketing Science, 2002
- Understanding Service ConvenienceJournal of Marketing, 2002
- Technology Infusion in Service EncountersJournal of the Academy of Marketing Science, 2000
- Dispositional differences in cognitive motivation: The life and times of individuals varying in need for cognition.Psychological Bulletin, 1996
- Structural equation modeling in practice: A review and recommended two-step approach.Psychological Bulletin, 1988
- The Efficient Assessment of Need for CognitionJournal of Personality Assessment, 1984
- The need for cognition.Journal of Personality and Social Psychology, 1982
- Designing Research for ApplicationJournal of Consumer Research, 1981
- The Use of Vignettes in Survey ResearchPublic Opinion Quarterly, 1978