The Influence of Troubleshooting, Education, and Documentation on Computer User Satisfaction
- 1 January 1986
- journal article
- Published by Institute of Electrical and Electronics Engineers (IEEE) in IEEE Transactions on Systems, Man, and Cybernetics
- Vol. 16 (1) , 165-168
- https://doi.org/10.1109/tsmc.1986.289295
Abstract
The influence of a number of technical support (TS) independent variables on overall computer user satisfaction is analyzed. The variables troubleshooting, user expectations, and documentation are found to be the most significant variables affecting overall satisfaction, whereas the variables number of computer systems and the microcomputer (as the type of installation) have the least significant effect in the user satisfaction model.Keywords
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