Burnout, job satisfaction, and job performance

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Abstract
Job “burnout” is often used in ways not well distinguished from older concepts, such as job dissatisfaction and poor performance. An attempt was made to distinguish the three notions, both theoretically and operationally, and to investigate their presumably distinctive correlates in two samples of employees 248 nurses (professional sample) and 108 service employees (non‐professional). In both samples the three measures were inter‐correlated, but burnout could be distinguished from subjective incompetence in that the latter state was found most commonly among employees of junior status. In the professional sample, but not in the non‐professional sample, burnout could barely be distinguished from job dissatisfaction, in that the latter state was somewhat less associated with the personality characteristics of “striver/ achiever” (a component of “Type A personality”) and commitment to life (a component of “hardiness”. Nevertheless, more theoretical and operational attention are needed if clear distinctions among these three reactions to employment are to be made.

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