Customer perception auditing: A means of monitoring the service provided by museums and galleries
- 1 December 1993
- journal article
- research article
- Published by Taylor & Francis in Museum Management and Curatorship
- Vol. 12 (4) , 360-366
- https://doi.org/10.1080/09647779309515374
Abstract
No abstract availableThis publication has 3 references indexed in Scilit:
- A Synthesised Service Quality Model with Managerial ImplicationsInternational Journal of Service Industry Management, 1990
- Quality Assurance Audits and Hotel ManagementThe Service Industries Journal, 1986
- A Conceptual Model of Service Quality and Its Implications for Future ResearchJournal of Marketing, 1985