Burnout in the information technology sector: Does leadership matter?

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Abstract
The aim of the study was to examine subordinates' level of burnout in relation to how they perceive the leadership style of their direct superior. Subordinates (n = 289) in an Information Technology firm completed Maslach Burnout Inventory – General Survey, and rated their superior on the Multifactor Leadership Questionnaire. High subordinate burnout was defined as high exhaustion, high cynicism, and low professional efficacy. A structural equation model revealed that transformational leadership was significantly related to cynicism and professional efficacy, while passive-avoidance was significantly related to exhaustion and cynicism. Transactional leadership was not linked to burnout. Neuroticism in subordinates was directly related to all burnout components. The link between passive-avoidant leadership and burnout's key component exhaustion indicates perception of negative leadership behaviours is more important for burnout than perception of positive leadership styles.