Screening Adolescents for Health Risks Using Interactive Voice Response Technology

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Abstract
This report presents an evaluation of an interactive voice response telecommunications system developed for adolescent health risk screening. The technology provides a means to screen adolescents for general health risks and to score self-reported risk immediately. Adolescents listen to a series of prerecorded risk questions on standard touch-tone telephones and respond by pressing the appropriate keys on the keyboard. Health care workers are provided immediate feedback in the form of a summary fax report. The fax report indicates the adolescent's risk level and suggested interventions. This paper reports on an evaluation of this technology to collect self-reported risk data for 116 adolescents seen in an urban family practice center in Cleveland, Ohio. Clinical impressions of the new technology are reported for a pilot cohort of 22 physicians. The authors examine the process of using this technology to implement screening guidelines in various settings.