Dealing with clinical complaints.

This publication has 12 references indexed in Scilit:

• Redefining NHS Complaint Handling – The Real Challenge
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• Clinical complaints: a means of improving quality of care.
  Quality and Safety in Health Care, 1994
• Informal complaints procedure in general practice: first year's experience
  BMJ, 1994
• Why do people sue doctors? A study of patients and relatives taking legal action
  The Lancet, 1994
• Doctors with problems in an NHS workforce
  BMJ, 1994
• Managers as Third‐Party Dispute Handlers in Complaints about Hospitals*
  Law & Policy, 1994
• Two Sides to Every Story: Complainants' and Doctors' Perspectives in Disputes about Medical Care in a General Practice Setting
  Law & Policy, 1994
• The Social Psychology of Making and Responding to Hospital Complaints: An Account Model of Complaint Processes*
  Law & Policy, 1994
• Patients' experience of surgical accidents.
  Quality and Safety in Health Care, 1993
• Clinical complaints and their handling: a time for change?
  Quality and Safety in Health Care, 1992