Merging service quality and service satisfaction. An empirical test of an integrative model
- 1 June 1997
- journal article
- research article
- Published by Elsevier in Journal of Economic Psychology
- Vol. 18 (4) , 387-406
- https://doi.org/10.1016/s0167-4870(97)00014-7
Abstract
No abstract availableKeywords
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