Training New Technology: Automatic Teller Machines and Older Adults
- 1 October 1995
- journal article
- Published by SAGE Publications in Proceedings of the Human Factors and Ergonomics Society Annual Meeting
- Vol. 39 (2) , 153-157
- https://doi.org/10.1177/154193129503900207
Abstract
The purpose of the present study was to assess the benefits of providing on-line training for an automatic teller machine (ATM). An ATM simulator was developed for the study, and older adults (65-80) served as the subjects. Subjects were assigned to one of two conditions. Half of the subjects were given a written description of how the ATM worked. The other half went through an on-line tutorial, which showed them how to perform transactions on the simulator. After performing 30 transactions on the simulator, subjects were transferred to a new ATM simulator that was topographically different. The subjects who received the on-line tutorial performed more transactions correctly during acquisition, and were better able to transfer their skills to a different ATM simulator and to novel transactions.Keywords
This publication has 2 references indexed in Scilit:
- Ergonomic study of automatic teller machine operabilityInternational Journal of Human–Computer Interaction, 1991
- Automatic teller machines and the older populationApplied Ergonomics, 1991