Total Quality Improvement: A Study of Veterans Affairs Medical Center Directors and QA Coordinators

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Abstract
A national survey of all Veterans Affairs Medical Centers' (N = 167) directors and Quality Assurance (QA) coordinators was conducted. The survey solic ited feedback of respondents' attitudes and percep tions toward the implementation of Total Quality Im provement (TQI) in their facilities. A Likert scale type of responses was collected and further analyzed to measure the degree of agreement or disagreement of the respondents to the survey statements. The fol lowing sections were proposed: (a) attitudes and per ceptions ; (b) rankings; and (c) demographics of re spondents and their facilities. The results of the survey indicate an overwhelming agreement on the implementation methodologies, im pact on other programs, objectives, and philosophies of TQI. Both the directors and QA coordinators re sponded positively on the future of TQI in health care.

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