Reliability and validity of servqual scores used to evaluate perceptions of library service quality
- 1 July 2000
- journal article
- Published by Elsevier in The Journal of Academic Librarianship
- Vol. 26 (4) , 248-258
- https://doi.org/10.1016/s0099-1333(00)00114-2
Abstract
No abstract availableKeywords
This publication has 14 references indexed in Scilit:
- An empirical assessment of the SERVQUAL scalePublished by Elsevier ,2002
- New measures for research librariesThe Journal of Academic Librarianship, 1999
- Statistical methods in psychology journals: Guidelines and explanations.American Psychologist, 1999
- Jam Tomorrow, Jam Yesterday, but Never Jam TodayThe Serials Librarian, 1998
- Reliability Generalization: Exploring Variance in Measurement Error Affecting Score Reliability Across StudiesEducational and Psychological Measurement, 1998
- Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL QuestionnaireMIS Quarterly, 1997
- Factor Analytic Evidence for the Construct Validity of Scores: A Historical Overview and Some GuidelinesEducational and Psychological Measurement, 1996
- Changing the concept and measure of service quality in academic librariesThe Journal of Academic Librarianship, 1996
- Measuring Service Quality: A Reexamination and ExtensionJournal of Marketing, 1992
- The Reliability of Observational MeasuresAmerican Educational Research Journal, 1976