A process oriented approach to the service concepts
- 1 October 2006
- conference paper
- Published by Institute of Electrical and Electronics Engineers (IEEE)
- Vol. 1, 785-790
- https://doi.org/10.1109/icsssm.2006.320562
Abstract
This article seeks to consider the service concepts currently used from a process oriented perspective. The authors examine service definition of well know authors and offer a new good-service continuum definition. A new process oriented service classification is proposed which helps authors to challenge the validity of the service characteristicsKeywords
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