A Framework for Analyzing Customer Service Orientations in Manufacturing
- 1 January 1989
- journal article
- research article
- Published by Academy of Management in Academy of Management Review
- Vol. 14 (1) , 75-95
- https://doi.org/10.2307/258192
Abstract
The proposed framework first clarifies the concept of customer service in a manufacturing context. Then the key strategic choices associated with emphasizing a ...This publication has 10 references indexed in Scilit:
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