The best laid schemes o'TQM: strategy, politics and power
- 1 March 1996
- journal article
- Published by Wiley in New Technology, Work and Employment
- Vol. 11 (1) , 28-38
- https://doi.org/10.1111/j.1468-005x.1996.tb00061.x
Abstract
This article explores management's strategic decision making in relation to Total Quality Management (TQM). It demonstrates that management's strategies are fraught with politics and power relations, which influence the ‘choice’ of strategy and the way in which such strategies are ‘implemented’. Hence, management's strategic decision making may not be planned and rational, and their behaviour is often contradictory which may undermine TQM or render its outcomes uncertain and contestable.Keywords
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