Can consumer dissatisfaction and complaints guide public consumer policy?
- 1 March 1977
- journal article
- research article
- Published by Springer Nature in Zeitschrift für Verbraucherpolitik
- Vol. 1 (2) , 124-137
- https://doi.org/10.1007/bf00380447
Abstract
No abstract availableKeywords
This publication has 3 references indexed in Scilit:
- A SYSTEMATIC APPROACH TO ANALYSING CONSUMER COMPLAINTS *Journal of Consumer Studies and Home Economics, 1977
- Consumer Attitudes toward Marketing and ConsumerismJournal of Marketing, 1972
- The pollyanna hypothesisJournal of Verbal Learning and Verbal Behavior, 1969