Interactive Services Operations: The Relationships among Information, Technology and Exchange Transactions on the Quality of the Customer‐Contact Interface
- 1 May 1989
- journal article
- Published by Emerald Publishing in International Journal of Operations & Production Management
- Vol. 9 (5) , 24-32
- https://doi.org/10.1108/eum0000000001241
Abstract
No abstract availableKeywords
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