Postpurchase hierarchies of effects: The antecedents and consequences of satisfaction for complainers versus non-complainers
- 30 November 1991
- journal article
- Published by Elsevier in International Journal of Research in Marketing
- Vol. 8 (4) , 315-328
- https://doi.org/10.1016/0167-8116(91)90029-7
Abstract
No abstract availableKeywords
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