What makes users happy?
- 1 July 1986
- journal article
- Published by Association for Computing Machinery (ACM) in Communications of the ACM
- Vol. 29 (7) , 594-598
- https://doi.org/10.1145/6138.6140
Abstract
The results of a user questionnaire are used to determine the effects of 17 different independent variables on user satisfaction.Keywords
This publication has 3 references indexed in Scilit:
- The Influence of Troubleshooting, Education, and Documentation on Computer User SatisfactionIEEE Transactions on Systems, Man, and Cybernetics, 1986
- System response time operator productivity, and job satisfactionCommunications of the ACM, 1983
- User-Perceived Quality of Interactive SystemsIEEE Transactions on Software Engineering, 1978