An Instrument to Measure the ‘Degree of Professionalism’ in a Professional Service
- 1 April 1990
- journal article
- research article
- Published by Taylor & Francis in The Service Industries Journal
- Vol. 10 (2) , 336-347
- https://doi.org/10.1080/02642069000000034
Abstract
Professional services have received considerable attention. This article describes a scale to measure the degree of professionalism of both a profession and an individual pro- fessional and use of the scale to differentiate between two sub-groups of the medical profession: general practitioners and medical specialists. As expected, medical specialists were found to be more professional. Possible managerial uses of the scale are discussed.Keywords
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