Service Quality in the Health Care Industry
- 15 April 1993
- journal article
- Published by Taylor & Francis in Journal of Hospital Marketing
- Vol. 7 (1) , 113-124
- https://doi.org/10.1300/j043v07n01_11
Abstract
No abstract availableKeywords
This publication has 8 references indexed in Scilit:
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- A Gap Analysis of Professional Service QualityJournal of Marketing, 1989
- Consumer and provider expectations and experiences in evaluating professional service qualityJournal of the Academy of Marketing Science, 1989
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- Bank Characteristics and Consumer Bank ChoiceJournal of Professional Services Marketing, 1988
- Communication and Control Processes in the Delivery of Service QualityJournal of Marketing, 1988
- Quality counts in services, tooBusiness Horizons, 1985
- A Conceptual Model of Service Quality and Its Implications for Future ResearchJournal of Marketing, 1985