Quality reference service: A preliminary case study
- 1 November 1996
- journal article
- Published by Elsevier in The Journal of Academic Librarianship
- Vol. 22 (6) , 423-429
- https://doi.org/10.1016/s0099-1333(96)90002-6
Abstract
No abstract availableKeywords
This publication has 5 references indexed in Scilit:
- Systems Thinking in Information Service DeliveryJournal of Library Administration, 1995
- But does it work? Evaluating the Brandeis Reference ModelReference Services Review, 1994
- The Effectiveness of an Information Desk Staffed by Graduate Students and NonprofessionalsCollege & Research Libraries, 1989
- Development and Testing of a Reference Transaction Assessment InstrumentCollege & Research Libraries, 1987
- Evaluating Reference Service From the Patron Point of ViewThe Reference Librarian, 1984