Service Quality in a Retail Environment: Closing the Gaps
Open Access
- 1 March 1993
- journal article
- research article
- Published by SAGE Publications in Journal of General Management
- Vol. 18 (3) , 37-56
- https://doi.org/10.1177/030630709301800303
Abstract
No abstract availableThis publication has 5 references indexed in Scilit:
- White‐Collar Quality Comes of AgeJournal of Business Strategy, 1990
- Now Service Businesses Must Manage QualityJournal of Business Strategy, 1989
- Successful businesses compete on quality—Not costsLong Range Planning, 1986
- A Conceptual Model of Service Quality and Its Implications for Future ResearchJournal of Marketing, 1985
- A Conceptual Model of Service Quality and Its Implications for Future ResearchJournal of Marketing, 1985