Hospitality operations: patterns in management, service improvement and business performance
- 1 December 1996
- journal article
- Published by Emerald Publishing in International Journal of Contemporary Hospitality Management
- Vol. 8 (7) , 63-74
- https://doi.org/10.1108/09596119610152069
Abstract
Provides an overview of developments in hospitality operations management as reflected by articles published in: International Journal of Contemporary Hospitality Management, International Journal of Hospitality Management, International Journal of Service Industry Management and Service Industries Journal during 1995 (business performance, customers and service improvement, operations and the curriculum, strategy and development) and during the six‐year period 1989‐1994 (structural relationships in hospitality and tourism, operations and business development, strategy and systems development, human resource development and quality improvements).Keywords
This publication has 47 references indexed in Scilit:
- Change, opportunity and the new operations management curriculumInternational Journal of Contemporary Hospitality Management, 1995
- Hospitality operating systemsInternational Journal of Contemporary Hospitality Management, 1995
- A development strategy for the hospitality operations management curriculumInternational Journal of Contemporary Hospitality Management, 1995
- Internal services: classification and quality managementInternational Journal of Service Industry Management, 1995
- Strategy, structure and employee relationsInternational Journal of Contemporary Hospitality Management, 1995
- Corporate versus societal cultureInternational Journal of Contemporary Hospitality Management, 1995
- “A job well done”: hospitality managers and successInternational Journal of Contemporary Hospitality Management, 1995
- Hotel managers’ decision makingInternational Journal of Contemporary Hospitality Management, 1995
- Strategic management accountingInternational Journal of Contemporary Hospitality Management, 1995
- Service Breakdowns: A Study of Critical Incidents in an AirlineInternational Journal of Service Industry Management, 1992