DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS
- 1 July 1994
- journal article
- Published by Academy of Management in Academy of Management Review
- Vol. 19 (3) , 419-445
- https://doi.org/10.5465/amr.1994.9412271805
Abstract
The search for a universal definition of quality has yielded inconsistent results. Such a global definition does not exist; rather, different definitions of quality are appropriate under different circumstances. In this article, we trace the evolution of quality definitions and describe the trade-offs inherent in accepting one definition of quality over another. The implications of using various definitions of quality in future research also are discussed.Keywords
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