Consumer responses to service failures: Influence of procedural and interactional fairness perceptions
- 1 September 1992
- journal article
- Published by Elsevier in Journal of Business Research
- Vol. 25 (2) , 149-163
- https://doi.org/10.1016/0148-2963(92)90014-3
Abstract
No abstract availableThis publication has 16 references indexed in Scilit:
- Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey ApproachJournal of Marketing, 1989
- Materialism: Trait Aspects of Living in the Material WorldJournal of Consumer Research, 1985
- Procedural Justice and ParticipationHuman Relations, 1985
- A Role Theory Perspective on Dyadic Interactions: The Service EncounterJournal of Marketing, 1985
- Consumer Reactions to Product Failure: An Attributional ApproachJournal of Consumer Research, 1984
- Relative deprivation and procedural justifications.Journal of Personality and Social Psychology, 1983
- An Application of Equity Theory to Buyer-Seller Exchange SituationsJournal of Marketing Research, 1978
- Consumer Response to Unsatisfactory Purchases: A Survey of Perceiving Defects, Voicing Complaints, and Obtaining RedressLaw & Society Review, 1977
- How Do You Love Me? Let Me Count the Ways (The Phenomenology of Being Loved)Sociological Inquiry, 1976
- New directions in equity research.Journal of Personality and Social Psychology, 1973