Quality Management in the Hospitality Industry: Part 3. Recent Developments
- 1 January 1993
- journal article
- Published by Emerald Publishing in International Journal of Contemporary Hospitality Management
- Vol. 5 (1)
- https://doi.org/10.1108/09596119310026242
Abstract
This third and final article in a review series covers the literature relating to modern developments in quality measurement and management. It carries on the themes developed in the previous two articles and to some extent explores the way these aspects are interrelated. This review ends with an overview of the series and likely future implications for research and practice in hospitality management.Keywords
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